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Terms & Conditions

1. Who We Are

This Site is operated jointly by:

  • Spanish Quest, which provides second-language acquisition programs through private lessons and small group classes for families, educators and students of all grades; interpretation and translation services.

  • Spanish Ladder (501c3, non-for-profit), which provides second-language acquisition programs through small group classes and private lessons for families, educators and students of all grades; community events and interpretation and translation services.

Although we share a website, each entity may collect and use information for its own operational purposes. In some cases, information may be shared between the Company and the Nonprofit as described below.

 

2. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • Parent/guardian name

  • Child’s name and age (for class placement)

  • Email address

  • Phone number

  • Mailing address

  • Payment information (processed by third-party providers)

  • School District, Enrollment and Lunchtime or Afterschool Program details

  • Communications you send to us

B. Children’s Information
We collect limited personal information about children only as provided by a parent or legal guardian for the purpose of enrolling them in classes or programs.

C. Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and usage data

  • Cookies and similar tracking technologies

 

3. How We Use Information

We use information to:

  • Process class enrollments and program registrations

  • Provide language instruction, tutoring, and translation services

  • Communicate with parents/guardians about schedules, updates, and services

  • Process payments and/or donations

  • Improve our website and services

  • Comply with legal and regulatory requirements

The Nonprofit may also use information to:

  • Manage educational programs

  • Communicate about community initiatives

  • Maintain donor and participant records

 

4. Sharing of Information

We do not sell personal information.

We may share information with:

  • Service providers (e.g., payment processors, scheduling tools, email platforms)

  • Schools/districts or program partners (only as necessary for program delivery)

  • Between the Company and Nonprofit, where relevant to provide services or coordinate programs

  • Legal authorities, if required by law

 

5. Payments and Donations

Payments and donations are processed through secure third-party providers. We do not store full credit card information on our servers.

 

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Operate and improve the Site

  • Understand user behavior

  • Support basic analytics

 

7. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Maintain enrollment and educational records

  • Comply with legal, tax, and reporting obligations

Nonprofit records (such as donations) may be retained longer to comply with applicable regulations.

 

8. Your Rights and Choices

You may:

  • Request access to your personal information

  • Request corrections or deletion

  • Opt out of marketing emails at any time

To exercise these rights, contact us using the information below.

 

9. Children’s Privacy

We are committed to protecting children’s privacy. We collect information about children only with parental or legal guardian consent and solely for enrollment and participation in our programs.

If you believe we have collected information from a child without proper consent, please contact us and we will promptly delete it.

 

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is completely secure.

 

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

 

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Spanish Ladder & Spanish Quest
P.O. Box 9157, Naperville, IL 60567
contact@spanishladder.org
630-229-0422

 

14. California Residents (If Applicable)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act, including the right to request access to or deletion of your personal information.

 

15. Children’s Online Privacy Compliance

We comply with the Children’s Online Privacy Protection Act by obtaining parental or legal guardian consent before collecting personal information from children under 13.

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